INTRODUCTION
Les Équipements ESF inc knows that you care about how information about you is used and shared. As part of our commitment to customer service, Les Équipements ESF strives to make you feel safe and comfortable doing business with Les Équipements ESF. Here are some guidelines that ESF Equipment follows regarding the collection and use of your information – including any personal information – and our efforts to maintain the confidentiality of your information. Les Équipements ESF reserves the right to modify this privacy policy at any time, at our sole discretion.
This Privacy Policy also tells you about certain choices and rights you have associated with this data, and how you can manage the confidentiality of your personal and business information. Information We Collect
Our web servers collect general data relating to each visitor to the site, including, but not limited to, IP address, tracking codes, domain name, web page, length of time spent and pages consulted during the visit to this site. We also collect personally identifiable and transactional information provided by businesses that purchase products or create an account. This information includes contact information, shipping information, credit card holder name, and card number/expiration date. We may also retain the content of communications sent to our customer service representatives.
BUSINESS INFORMATION
ESF Equipment provides business-to-business services to our commercial clients to help them meet their professional needs. So, most of the information we collect from our customers relates to their business, including their business name, address, zip code, phone number, email address, financial account information to facilitate transactions with ESF Equipment and other information related to their business. Additionally, ESF Equipment may need to collect information relating to an individual's role within the company to fulfill an order or request to ESF Equipment, such as name, title, location , telephone number, email address, other contact details and other information of the person.
We may also collect location information and information related to business purchases and product interest history.
PERSONAL INFORMATIONS
ESF Equipment does not collect any personal information. In certain cases, ESF Equipment may collect personal information relating to a business entity [see the section below entitled “How we collect your information”], including: your name, address, telephone number, e-mail address, etc. -mail, your customer accounts and the names of your accounts. . This would be through information you provide to us relating to a business.
USAGE DATA
We may also collect information about how you access and use our Services (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, time spent on these pages, unique information. device identifiers and other diagnostic data. ESF Equipment sometimes collects IP address, browsing history and geolocation data.
GENERIC INFORMATION
This includes information that does not, in itself, identify you. In certain situations, generic information may be used or combined in a way that identifies or reasonably relates to you, your company, or your position within your company. In these situations, this information will be treated as business information or personal information, as applicable.
Sometimes the type of generic information or usage data collected, as well as the combination of various types of data, including generic information and usage data, may be considered personal information and will be treated as personal information. personal information in these cases.
COOKIES AND TRACKING DATA
Les Équipements ESF sometimes uses cookies as part of its commercial and purchasing preferences.
Some of the cookies we use are “strictly necessary”
to the operation of our website. Others improve the functionality of our website but are not strictly necessary. Some cookies help to improve the performance of our websites (for example by collecting analytical data), while others help to provide you with targeted services (such as advertising that may be of interest to you).
“DO NOT TRACK” BROWSER SETTINGS
ESF Equipment does not use technology that recognizes a “Do Not Track” signal from your web browser, as we do not track users other than for aggregate statistical purposes. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting your web browser's Preferences or Settings page.
We may track your online activities over time and across third-party websites or online services using aggregated information only.
Third parties may collect data about you. We cannot control third-party responses to do-not-track signals or other similar mechanisms. Third parties' use of data about you and responsiveness to do-not-track signals are governed by their respective privacy policies.
HOW WE COLLECT YOUR INFORMATION
We collect information that you choose to share with us. ESF Equipment collects information from authorized resellers via a reseller request form or when you create an online account.
ESF Equipment collects commercial information to fulfill orders between ESF Equipment and its commercial customers. On occasion, you may provide personal information in the course of your role as an authorized reseller when, for example, you provide payment or account information. We may also collect information through the use of cookies.
HOW WE USE YOUR INFORMATION
Les Équipements ESF collects, processes and uses your information to provide the services made available to you. Therefore, we collect your information for various reasons, including:
* To perform a contract with you – including processing and fulfilling your orders;
* You have otherwise given us permission to do so – for example, you will receive updates for your order, subscribe to our general newsletter, or sign up to be notified of special offers or product promotions. We will not send you marketing emails without your consent; And
* To facilitate our business or operational objectives:
- Personalize your experience by meeting individualized needs.
- Improve our website and services by collecting valuable information.
- Provide and improve customer service by responding to your customer service requests and support needs.
HOW WE DISCLOSE OR SHARE YOUR INFORMATION
Les Équipements ESF is not in the business of selling its customers' personal information to third parties. Les Équipements ESF does not sell, rent or lease its customers' professional or personal information to third parties.
ESF Equipment may share customer information with third parties who provide services and products to Rotary. Examples of ways in which your information may be used include, but are not limited to, the following:
* Order fulfillment – for example, we will share your information, such as your name, company information, address, and order information with companies that help us ship your order to you. We may also share information with our product suppliers.
* Marketing activities, including direct mail and email marketing efforts.
* Cleaning, maintenance and analysis of databases.
* Customer experience improvements.
* Warranty management.
* Investigate, protect, and assist in prosecuting those responsible for malicious, deceptive, fraudulent, or illegal activities involving or affecting Rotary and/or our customers. This may include disclosures to law enforcement, prosecutors and other entities to investigate potential criminal activities and other civil violations. To comply with applicable laws, in response to a lawful and enforceable request from a police, judicial or other public authority, or in connection with an applicable legal obligation.
*
We share or otherwise disclose individual and business information to the following categories of third parties. These third parties have access to your
information solely to carry out these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* Order fulfillment providers
* Marketers (on a limited basis)
* Payment processors
ESF Equipment is a business-to-business service intended for our commercial customers and not individual customers. Therefore, the majority of information shared is your business information or generic information as it relates to your role within your company. For example, we need to share your business information such as your name, address and/or location information, your payment information, the items you requested to purchase, and any other information necessary to complete your order. We may sometimes need to share your generic or usage information, such as your IP address and/or browser information, in order to maintain our services and provide advertising or other website activities. marketing. Sometimes this commercial information or generic information may be considered personal information.
HOW LONG WE KEEP YOUR INFORMATION
We retain your personal information to enable you to continue to use our services, for as long as necessary to achieve the relevant purposes described herein. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies, if necessary. to protect our rights and interests, or as otherwise communicated to you. For example, we may retain your purchase information to facilitate the fulfillment of your order and to help us respond to your requests. This information may be deleted at any time upon request sent to confidential@esfdirect.com
DATA SECURITY
The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we strive to use commercially acceptable means to protect your information from loss, misuse, and unauthorized access, alteration, disclosure or destruction, we cannot guarantee its absolute security. By using the Services, you acknowledge that there are data security and privacy limitations inherent in the use of the Internet, and that the security, integrity and confidentiality of all information exchanged between you and the ESF Equipment, or between you and other related entities, cannot be guaranteed. We cannot ensure or warrant the security of any information you transmit to us or that we store, and you do so at your own risk.
We use third-party payment processors to process any transactions you make with ESF Equipment. The processing of these transactions is governed by the privacy policies and security practices of the payment processors. Les Équipements ESF is not responsible for the data security practices of third-party payment processors.
LINKS TO OTHER SITES
ESFdirect.com may include links to other websites or services that are not operated by us. Please note that this privacy policy does not apply to these websites. This Privacy Policy does not govern the practices of third parties. Les Équipements ESF is not responsible for and does not control the security or confidentiality when you visit these sites. Les Équipements ESF encourages you to consult the privacy notices governing these sites.
ESF EQUIPMENT RIGHTS
Except as provided in the Dispute Resolution – Mandatory Arbitration and Class Action Waiver provision herein, to the fullest extent permitted by applicable law, ESF Equipment reserves all rights and remedies available to it at law or in equity. ESF Equipment's waiver, or ESF Equipment's failure to act with respect to your violation of any provision of this Privacy Policy, or ESF Equipment's failure to enforce any provision of this Privacy Policy will not be considered as a waiver of future compliance with this policy or as an action modifying this policy. provision, and this provision shall remain in full force and effect as written.
HOW TO CONTACT US
If you have any questions about this privacy statement, the practices of this site or your dealings with this site, please contact us using the information below. You may also unsubscribe by visiting ESFdirect.com, calling 1 800.463.4412, or sending a letter by mail or email to the addresses listed below:
6500 rue Armand-Viau
Quebec (Quebec)
CANADA
G2C 2J6
confidential@esfdirect.com